Glitchy Tech - Be the Calm One

It happens every year at the beginning of the year.  My students get their computers.  I am ready to get them enrolled in my class on our learning management system.  I am psyched to get my 8th graders blogs set up and to put my digital textbook on their computers.  I have one day in my first few days set aside just for this purpose.  And then . . .

Two kids have some weird thing that keeps their computer from opening the book.  )Make a note to send him a pdf version while we figure this out.)  Halfway through the day, the filter experiences something that causes two of my classes to be unable to set up their blog because they can get to WordPress but can't confirm their e-mail.  (Send a help ticket to IT for this.)  A student wasn't listening when you gave them the access code to get on the LMS, so he's not getting the information he should be. (Remind him of the code, again.  Don't worry, you'll get to remind him again tomorrow.)

Our IT people are AWESOME, and they work hard to make our system run smoothly.  No matter how good they are, there are just problems they cannot anticipate.  You cannot test 600 computers trying to get to the different websites different teachers use until they try.  Students love drama, so they make out like these tech glitches are the end of the world.  In their minds, this week of troubleshooting tech will cause them to fail, keep them from getting into college, or getting a job, or getting a house; and they will most surely be living under a bridge - all as a result of this filter issue.

Deep breaths, teachers.  You are the adults in the room.  Remind them that this happens every year.  Remind them how great it is to have this problem when so many in the world have no access to technology at all.  Remind them that the IT people are working hard to solve the problem.  Remind them that their teachers are not insane people who wish to see them fail and will, of course, adjust the due date of that blog post or have them submit it some other way.  One more thing, teachers.  Since you know this might happen, have a non-tech backup plan for that day.  When the thing doesn't work the way it is supposed to, do the backup plan.  Then, you can do all that tech stuff after it is fixed.

Two weeks from now, when everything is running smoothly, no one will remember that there were any tech issues at the beginning of the year (except the tech people); so let's not waste our precious energy worrying about it now.